At Hanin Craft, your satisfaction is our priority. We strive to provide high-quality eco-friendly jute products. However, if you receive a damaged or incorrect item, please read our refund and returns policy below:

1. Return Eligibility

• Returns are accepted only for damaged, defective, or wrong items delivered.

• The item must be reported within 24 hours of delivery.

• Products must be unused, in their original packaging, and in the same condition as received.

2. How to Request a Return

• Contact our customer support within 24 hours of receiving the order via:
  Email: hanincrafts@gmail.com
  Phone: 01712228350

• Please provide your order number, photos of the damaged or incorrect product, and a brief description of the issue.

3. Return Process

• After verifying your claim, we will guide you on how to send the product back to us.

• Return shipping costs may be borne by Hanin Craft if the claim is verified.

• Once we receive and inspect the returned product, we will process your refund or replacement.

4. Refunds

• Refunds will be issued to the original payment method within 7–10 business days after the product return is approved.

• Shipping charges are non-refundable unless the return is due to our error.

5. Exclusions

• Returns are not accepted for:

  • Change of mind or buyer’s remorse.

  • Products damaged due to improper use or handling after delivery.

  • Customized or personalized items (if applicable).

6. Contact Us

If you have any questions or concerns about refunds and returns, please contact us:
Email: hanincrafts@gmail.com
Phone: 01712228350